Shipping Information at Tinybay

At Tinybay, we strive to provide efficient and reliable shipping services to our customers. Please review the following information regarding our shipping policy:

Shipping Methods:

We offer a variety of shipping methods to suit your needs. Available options will be displayed during the checkout process, and you can choose the most suitable option for you.

Shipping Destinations:

We provide shipping services to all countries in Western and Eastern Europe, the United States, Canada, Australia, the United Arab Emirates, Saudi Arabia, Qatar, Bahrain, Oman, Kuwait, Egypt, Lebanon, Russia, India, Jordan, Turkey, Israel, and East Asian countries including China. If your country is not mentioned, please contact us, and we will do our best to assist you.

Free Shipping:

We offer free shipping for orders within the specified regions mentioned above. There is no minimum purchase required to qualify for free shipping.

Standard Shipping:

Expedited shipping is a faster delivery option, available for a small fee, ensuring your order reaches you swiftly. It prioritizes quick processing, shorter transit times, and guaranteed delivery within a specified timeframe, making it ideal for time-sensitive needs.

Expected Delivery:

We provide estimated delivery times for both local and international shipments. This is based on standard shipping practices and may vary depending on factors such as the shipping destination, local customs, transportation conditions, and external factors beyond our control.

Please visit the Shipping and Delivery page on our website for more detailed information about our shipping policy and frequently asked questions regarding the shipping process.

We strive to ensure the safe and timely delivery of your order. If you have any inquiries or issues related to shipping, please contact our customer service team at the following email address: Contact@tinybay.net.

Do you ship worldwide & how much does shipping cost?
Yes - we ship worldwide. We offer customers free USA and International Shipping with tracking. There is NO shipping cost & NO sales tax.

What are your shipping and processing times?
Business Days: 3

Standard Shipping Times:

• USA: 6 - 14 Days
• Oceania: 9 - 14 Days
• Europe: 8 - 14 Days
• Australia: 14 - 18 Days
• Canada: 15 - 20 Days
• Asia: 12 - 18 Days
• Saudi Arabia: 14 - 19 Days
• United Arab Emirates: 14 - 19 Days
• Oman: 14 - 19 Days
• Qatar: 14 - 19 Days
• Kuwait: 14 - 19 Days
• Bahrain: 14 - 19 Days

Processing Times:

Orders can sometimes take 2-4 days to process after placing the order before shipping out.

Where can I find my tracking number?

When your items are shipped out, you should receive notification from us via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, it's okay. Contact us and we'll fix it.

If you need more detailed information, please send us an email at Contact@tinybay.net, and we'll help you out.

Unexpected Delays

In some instances, the delivery may take more time than the standard shipping times stated here. Please contact us if your package is taking TOO LONG to arrive, and we will help you to resolve any situation that we have control over.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Criteria:

• Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• You’ll also need the receipt or proof of purchase.

To start a return, contact us at contact@tinybay.net. Returns should be sent to the following address:

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items:

Certain types of items cannot be returned, such as custom products (special orders or personalized items). Contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14 Day Cooling Off Period:

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason. The same eligibility criteria apply.

Refunds:

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@tinybay.net.

Returns Shipping Cost:

Please note that the customer is responsible for covering the shipping costs associated with the returned product. If your return is accepted, we will provide you with a return shipping label, but the cost of shipping the product back to us will be your responsibility. It's important to consider this factor when initiating a return, and we recommend using a shipping method that provides tracking and insurance for the returned items. If you have any questions or concerns regarding the return shipping cost, feel free to contact us at contact@tinybay.net.